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Term & Conditions

These terms and conditions apply to all transactions carried out on our website. Your use of our site indicates your acceptance of these terms and conditions.

1. Ownership of Our Site
This site is owned and operated by The Bait Master (referred to as "The Bait Master," "I", "Me", "We", "Our" and "Carl Edwards"). All content included on our site, such as images, photographs, illustrations, text, and software (referred to as "Content") is owned by The Bait Master or our content providers. All content is protected by UK and International copyright laws. All our products are the property of The Bait Master and/or its suppliers, and all rights, titles, and interests in and to the The Bait Master products remain with The Bait Master and its suppliers.

What's Your Next Step?

 To purchase from us you must be not less than 18 years old. If you are younger than 18 years old and you have visited our website and found products you would like to purchase, you must get a parent or guardian to purchase the products for you.

 A contract comes into effect between us when we have confirmed acceptance of your order. We are not obliged to supply goods to you until we have done that. You become the owner of the products ordered once we have been paid in full and moines have cleared through our bank and delivery has taken place.

 All products are supplied subject to availability. If we are unable to supply any product, we will inform you of this as soon as possible.

3. Returning Goods
We hope you will be satisfied with your order. If not and you feel the need to return the product in question please follow the below guidelines.

If you wish to exercise your rights under the Distance Selling Regulations you may only cancel your order by writing, by fax or by email. Telephone calls cannot be accepted.

If you need to return a product you should contact us as soon as possible following the delivery and receipt of your order. On doing so we will be made aware of your return and can provide you with a Return Material Authorisation Number (RMA).

It is your responsiblity to return the product to us safely and in its original condition as you received it. Should you choose The Bait Master to arrange for the product to be collected you will be liable to pay the cost of the collection. If the product being returned is faulty, then we will incur the cost of the return.

All products sent to you must be returned if they are physically associated with the damaged/faulty product. Failing that, only the faulty/damaged product should be returned. Any product returned to us must be returned with same packaging unless the packaging is unsafe for transit and could cause further damage or loss.

Refunds will be processed once we have completed a thorough investigation as to why the product was faulty or damaged in transit. This is normally within 30 days of receiving the returned product.

When you return anything to us you should make sure it is suitably insured based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not be held liable.

4. Distance Selling Regulations
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website and claim a full refund. This right does not apply where the product seal has been broken.

To cancel your order you must notify us within 7 working days following the day of delivery. You must return the item to us as required by these Terms. If you do not or if you return it at our expense we may charge you the reasonable costs of returning it.

The goods must be returned in an unused and re-saleable condition. If the product you ordered is a perishable product then you must accept the product due to the length of time the product has been out of freezer storage. You are responsible for the cost of safe carriage back to us. You are strongly advised to arrange for adequate insurance to cover the product during its return journey.

The item should be returned within 7 working days from the date we receive your cancellation. If you are unable to return it to us within 7 working days you must contact us to arrange a collection, which will be at your cost.

Products can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty. For full and precise details of "Distance Selling" please follow the link belowto understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000".

5. Damaged or Faulty Goods
Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage.
If you have to return something to us because of an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

If you receive your order and for example a bucket is broken and the contents have been partially losts or damaged, you should contact us immediately by calling 08707 607 287 the phone call should also be followed with an instant email outlining the damage.

A photograph where able should also also be taken of the damage as this can aid compensation from the Courier who delivered your order. Follow this the contents of your email should also be mailed to us with your signature. We can then start an investigation as to why your order was received in such a state.

6. Unwanted Goods
We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in DISTANCE SELLING REGULATIONS Section above and you have notified us of cancellation in writing within 7 days of delivery, except where the product is faulty or is a perishable product (i.e. freezer bait).

We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20%. To find out whether this will be possible, please contact us before seeking to return or send anything to us.

If we authorise the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage to us and we would advise you to organise appropriate insurance.

7. Receipt of Your Order
Once an order has been received by The Bait Master we will process your order in an orderly queue. Once your order has been processed The Bait Master will email you through your registered shopping account (or if not registered via email provided upon purchase. See Privacy Policy. We will not phone customers) to confirm the date of when your order will be despatched to you, the name of the courier service being used for your order and the day to be available (or to make arrangements) to accept receipt your order. Once The Bait Master has provided you with these details it is your responsibility as the customer to take reasonable steps to accept your order for the date of delivery provided to you.

Under no circumstances will The Bait Master be held liable for non receipt of attempted deliveries by the courier service.

7a. Receipt of Freezer Baits
Naturally freezer baits will go off sooner than shelf life baits. Therefore, I can't emphasise enough the importance for you as the customer to make yourself available or to make arrangements with a friend, family member or neighbour to receive your freezer bait order for you when we have provided you with the expected date of deliver of your order.

When orders leave The Bait Master, The Bait Master will inform you through your registered shopping account that, "Order With Courier" plus a note informing you of the date of despatch and date of expected delivery to the address provided. All deliveries are based on a Next Day delivery once despatched from our premises, no precise delivery time can ever be provided unless you are paying for a special timed delivery.

Under no circumstances will The Bait Master be held liable for non receipt of attempted freezer bait deliveries by the courier service having provided you with the despatch and delivery dates.

8. Prices and Payment
Where limited or special offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis.

The price you pay is the price shown on this website at the time we receive your order apart from the following exception.

We always try to ensure that all the prices on our website are accurate and up to date but mistakes may occur. If we discover a mistake in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, we will give you a full refund.

9. Payment Options
Payment can be made by most major Credit Cards using PayPal or Nochex or by sending a cheque or if local to The Bait Master Cash on Delivery. We take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

10. Delivery
Delivery timescales are estimated and can never be guaranteed.

We will make every effort to deliver goods within the estimated time period, but delays are sometimes inevitable or beyond our control and time for delivery will not be of the essence of the contract. We will seek to keep you informed of any delay to your expected delivery date.

You are responsible for ensuring that the product(s) delivery destination are suitable for delivery. Where delivery has been attempted, your delivery charge will not be refunded.

Having completed your shopping and are in the checkout. Should you be unsure, which delivery option to choose we ask you to select, which you feel is appropriate. Once we receive your order and should we notice that the delivery selection is incorrect to our delivery terms, then we will adjust this accordingly and inform you at our earliest convenience.

11. Acceptance
You should inspect your delivered order and all contents within 24 hours of receipt and you will be deemed to have accepted the products unless during the period, which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions stated in our Returns policy persuant to Section (3) of these Terms & Conditions that the products are rejected or that you want to cancel your order pursuant to Section (4) above. If no immediate action is taken within 24 hours, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

12. Customers
If you are a business or if the goods are used wholly or in part for business purposes we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 20% handling fee.

Distance Selling Regulations do not apply to Business customers.

Disclaimers
THE THE BAIT MASTER SITE AND ITS CONTENT ARE PROVIDED TO YOU ON AN "AS IS" BASIS. WE MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

The Bait Master has made every effort to ensure the accuracy of the content on our site will remain up to date, we make no representations or warranties as to the accuracy, correctness, or reliability of the content. We make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server, which TheBaitMaster.com is hosted on are free of viruses or other harmful components. You acknowledge that your use of our site is at your own risk.

The Bait Master is careful with whom they associate their website with . There may be affiliated links at some stage of the life of this website although every effort is made to ensure affiliated sites are professional and clean/free of adult orineted content we stress that we are not in control of links, which they may have and can therefore not be held liable to any of their links to and from their website.

By using the The Bait Master content, you agree that The Bait Master shall not be liable for any damages (direct or indirect, consequential or incidental) or any claim arising out of the use of this original content.

General
The Bait Master will not be liable for any claims, which may arise from the supply of products unless we are negligent but we will not in any event be liable for any consequential loss except where this is required by law.

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent we are not liable for losses resulting from unauthorised access to information provided by you.

The Contracts (Rights of Third Parties) Act 1999 is excluded from applying to contracts made under these terms.
These terms can change without prior notice of The Bait Master. If you have any concerns relating to these terms & conditions you should email us at admin at thebaitmaster.com(email link and format has been removed due to spam tools).